Privacy policy
Privacy Policy
Last Updated: October 15, 2026
HatGlowzy operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a convenient and personalized shopping experience.
Our store is powered by Shopify, which enables us to provide these Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.
If there is a conflict between our Terms & Conditions and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.
Please read this Privacy Policy carefully to understand our privacy practices and your rights.
1. Personal Information We Collect or Process
"Personal information" refers to information that identifies, relates to, describes, or can reasonably be linked to an individual.
Personal information does not include information that has been anonymized or de-identified in accordance with applicable law.
Depending on how you interact with our Services, your location, and applicable legal requirements, we may collect or process the following categories of personal information:
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Contact Information: Name, billing address, shipping address, phone number, and email address.
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Payment and Financial Information: Payment method, transaction details, payment confirmation, and payment card or financial account information processed by authorized payment service providers.
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Account Information: Username, password, account preferences, settings, and authentication information.
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Transaction Information: Products viewed, added to your cart, saved to a wishlist, purchased, returned, exchanged, or canceled, as well as previous transaction history.
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Communications: Information you provide when contacting customer support, submitting inquiries, or communicating with us through our website.
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Device Information: Device type, browser information, network connection, IP address, and other online identifiers.
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Usage Information: Information about how and when you access, browse, and interact with our website and Services.
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Inferences: Preferences or interests inferred from your shopping activity, where permitted by applicable law.
The information we collect depends on the Services you use and the information necessary to fulfill your requests.
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly from You
When you place an order, create an account, complete checkout, contact customer support, or otherwise provide information through our website.
Automatically Through Our Services
When you browse our website or interact with our Services, including through cookies, pixels, analytics tools, and similar technologies.
From Our Service Providers
Including Shopify, payment processors, shipping partners, fulfillment providers, and other companies that process information on our behalf.
From Business Partners and Third Parties
Including advertising platforms, analytics providers, and other partners, where permitted by applicable law.
3. How We Use Your Personal Information
We may use personal information for the following purposes:
Providing and Improving Our Services
We use personal information to:
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Process and fulfill orders.
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Verify and process payments.
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Arrange shipping and delivery.
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Provide order confirmations and tracking information.
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Manage returns, exchanges, and refunds.
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Maintain customer accounts.
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Remember shopping preferences.
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Recommend relevant products.
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Improve website functionality and customer experience.
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Respond to customer service requests.
Marketing and Advertising
We may use personal information to:
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Send promotional communications, where permitted by law.
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Inform customers about new products, holiday collections, and special offers.
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Display advertisements on our website and third-party platforms.
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Personalize advertising based on browsing activity, previous purchases, and shopping preferences.
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Measure the effectiveness of advertising campaigns.
Where required by law, we will obtain consent before sending marketing communications or using certain tracking technologies.
Customers may opt out of promotional communications and certain targeted advertising activities as described in this Privacy Policy.
Security and Fraud Prevention
We may use personal information to:
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Detect and prevent fraudulent transactions.
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Protect customer accounts.
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Investigate suspicious activities.
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Maintain website and payment security.
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Prevent unauthorized access and misuse of our Services.
Customers are responsible for maintaining the confidentiality of their account credentials.
Customer Communications
We use personal information to respond to inquiries, provide assistance, resolve disputes, and communicate important information about orders and Services.
Legal Compliance
We may process personal information to comply with applicable laws, respond to lawful requests from authorities, enforce our Terms & Conditions, and protect our legal rights.
4. How We Share Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:
Shopify and Service Providers
We share information with Shopify and service providers that assist with website hosting, payment processing, analytics, customer service, order fulfillment, shipping, and technical operations.
Advertising and Marketing Partners
We may share certain information with advertising and marketing partners to provide personalized advertising and measure campaign performance.
Depending on your location, certain disclosures may be considered the "sale" or "sharing" of personal information under applicable privacy laws.
Where legally required, we provide customers with the ability to opt out of these activities.
Shipping and Fulfillment Partners
We share necessary information with shipping carriers and logistics providers to process and deliver orders.
Customer-Authorized Disclosures
We may disclose information when you request, authorize, or consent to the disclosure.
Corporate Transactions
Personal information may be disclosed in connection with a merger, acquisition, restructuring, or other business transaction, subject to applicable law.
Legal Obligations
We may disclose information when required to comply with applicable laws, court orders, lawful government requests, or other legal obligations.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide on our behalf, except as permitted by applicable law and contractual arrangements.
5. Our Relationship with Shopify
Our online store is hosted and powered by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our Services to operate, maintain, and improve its platform.
Information submitted through our website may be transferred to Shopify and its service providers, including entities located outside your country of residence.
We may also use Shopify features that help improve our store through information about customer interactions with our business, other merchants, and the Shopify platform.
For certain activities, Shopify may independently determine how personal information is processed and may be responsible for responding to applicable privacy requests.
For more information about Shopify's privacy practices, please review:
Shopify Consumer Privacy Policy
You may also visit:
6. Third-Party Websites and Links
Our Services may contain links to third-party websites, social media platforms, or external services.
These websites operate independently and may have their own privacy policies and terms.
HatGlowzy does not control the privacy practices or security measures of third-party websites.
We encourage customers to review the privacy policies of any external websites they visit.
Information shared publicly on third-party platforms may be accessible to other users and subject to those platforms' privacy practices.
7. Children's Privacy
Our website and purchasing Services are intended for adults and are not directed toward children under the age of 13.
Although some of our festive products may be suitable for family celebrations, we do not knowingly collect personal information directly from children un