Shipping Policy

Last Updated: October 15, 2026

At HatGlowzy, we are committed to providing a reliable, secure, and transparent shopping experience. We want you to receive your festive products with confidence and understand how your order is processed, shipped, and delivered.

Please review our Shipping Policy before placing an order.

1. Order Processing

All orders are typically processed within 2–5 business days (Monday through Friday) after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, holiday shopping seasons, promotional events, or unforeseen circumstances, processing times may be extended.

Please note that order processing time is separate from shipping time.

2. Estimated Delivery Times

Once your order has been processed and dispatched, the estimated shipping time is 10–13 business days (Monday through Friday).

Our estimated timelines are:

• Order Processing: 2–5 business days.

• Shipping & Delivery: 10–13 business days.

• Estimated Total Delivery: 12–18 business days.

Business days exclude weekends and public holidays.

Delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and circumstances beyond our reasonable control.

Important for Holiday Orders: During peak shopping periods, including Christmas and other major holidays, delivery times may be longer than usual. We recommend placing orders well in advance of any holiday, celebration, or special event.

Estimated delivery times do not guarantee arrival by Christmas or any other specific date unless an express delivery commitment is provided.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

3. Domestic and International Shipping

HatGlowzy ships to customers throughout the United States and selected international destinations.

Available shipping destinations are displayed during checkout.

International delivery times may vary depending on:

• Destination country or region.

• Shipping carrier.

• Customs inspections and clearance procedures.

• National and local holidays.

• Weather conditions.

• Government restrictions.

• Unexpected logistical disruptions.

For international orders, customers may be responsible for applicable customs duties, import taxes, or additional fees imposed by their destination country, unless otherwise stated during checkout.

Any applicable shipping charges will be displayed before completing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing a tracking number.

You can use this number to monitor your shipment through our shipping partners or the Track Your Order section on our website, where available.

Please allow 24–72 hours for tracking information to become available or update after your package has been handed over to the carrier.

Temporary delays in tracking updates do not necessarily indicate that your package has stopped moving.

5. Shipping Address Accuracy

Customers are responsible for providing complete, accurate, and up-to-date shipping information during checkout.

HatGlowzy cannot be held responsible for delivery delays or additional expenses directly resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping address, please contact us immediately through the Contact Form on our website.

We will make reasonable efforts to update the address before dispatch. However, once an order has entered processing or has been shipped, address modifications cannot be guaranteed.

6. Shipping Delays

Although we work with shipping and logistics partners to ensure reliable deliveries, unexpected delays may occasionally occur.

Potential causes include:

• High shipping volumes during the holiday season.

• Customs inspections or clearance delays.

• Severe weather conditions.

• Transportation disruptions.

• Carrier operational issues.

• Government restrictions.

• Labor strikes.

• Natural disasters or other unforeseen events.

If your order experiences an unexpected delay, our customer support team will make reasonable efforts to help locate your shipment and provide available updates.

HatGlowzy is not responsible for delays caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.

If we cannot ship an order within the applicable promised shipping period, we will provide any required delay notices, cancellation options, or refunds in accordance with applicable law.

Customers retain all rights and remedies available under applicable consumer protection laws.

7. Undeliverable or Returned Packages

If a package cannot be delivered due to circumstances attributable to the customer, including:

• An incorrect or incomplete shipping address.

• Repeated unsuccessful delivery attempts.

• Refusal to accept the package.

• Failure to collect a package when required.

• Refusal to pay applicable customs duties or import charges disclosed during checkout.

The shipping carrier may return the package to the sender or handle it according to its established procedures.

Where permitted by applicable law, HatGlowzy may deduct reasonable, documented shipping, return, or handling costs directly resulting from the customer's actions from any applicable refund.

Any deductions will be assessed on a case-by-case basis and will not affect mandatory consumer rights.

8. Lost Packages

If you believe your package has been lost during transit, please contact our customer support team using the Contact Form available on our website.

Before contacting us, we recommend checking your tracking information and confirming that the package has not been delivered to a household member, neighbor, or designated delivery location.

Once your inquiry is received, we will investigate the issue with the relevant shipping carrier.

If a shipment is confirmed lost, HatGlowzy will provide an appropriate resolution, which may include:

• A replacement shipment.

• A full refund.

• Another suitable resolution agreed upon with the customer.

All resolutions will be handled in accordance with applicable consumer protection laws.

9. Damaged, Defective, or Incorrect Products

At HatGlowzy, customer satisfaction and product quality are important to us.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us through our website's Contact Form, preferably within 48 hours of delivery.

To help us investigate and resolve the issue efficiently, please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, if relevant.

For LED products, please also describe any issues with the lights, battery compartment, charging system, or other electrical components, if applicable.

The 48-hour notification period is recommended to facilitate a faster investigation and does not eliminate or restrict any rights you may have under applicable law.

After reviewing your request, we may offer an appropriate solution, including:

• A replacement product.

• Shipment of a missing item or component.

• A full or partial refund.

• Another appropriate remedy.

HatGlowzy may request reasonable supporting information to verify claims and prevent fraudulent activity, subject to applicable law.

10. Force Majeure

HatGlowzy shall not be held liable, to the extent permitted by applicable law, for delays or failures to perform obligations caused by extraordinary circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters.

• Pandemics or public health emergencies.

• Armed conflicts.

• Government restrictions.

• Transportation interruptions.

• Labor disputes or strikes.

• Major supplier disruptions.

• Customs interruptions.

• Other events beyond our reasonable control.

In such situations, we will make reasonable efforts to minimize disruptions and communicate relevant information to affected customers.

This provision does not waive or limit any non-excludable statutory rights or remedies.

11. Changes to This Shipping Policy

HatGlowzy reserves the right to update or modify this Shipping Policy to reflect operational, logistical, regulatory, or legal changes.

Any updates will be published on our website, together with the revised effective date.

Changes will not retroactively remove rights applicable to orders already placed.

We encourage customers to review this policy periodically.

12. Contact Us

If you have questions about your order, shipping status, delivery times, or any other shipping-related concern, our customer support team is here to help.

Please submit your inquiry through the Contact Form available on our website.

To help us assist you efficiently, include your order number and a brief description of your request.

Our team will review your inquiry and respond as soon as reasonably possible.

Thank you for choosing HatGlowzy!

We look forward to bringing extra sparkle and holiday magic to your celebrations.